When getting started with a VPN, distinguish the service, the client, and the route: the service provides access resources, the client handles connections and traffic routing, and the route determines where your traffic travels. Whether multiple devices can connect, how data is counted, and whether a connection is working are separate questions—a green connection icon alone can't answer them all.
In everyday use, people often use “VPN” to refer to VPNs, proxy clients, and subscriptions to international routes. Their technical implementations aren't identical. The answers below focus on practical use. For features such as system proxy and virtual network adapters, check the documentation for your client and version.
Can I use it on my computer and tablet at the same time?
Yes, but check the service terms for any limit on simultaneous devices. VPNSweet has no device limit for simultaneous connections, though usage across devices is still counted against your chosen plan. No device limit doesn't mean unlimited data, or a separate allowance for each device.
Each device usually needs a compatible client installed, with the subscription configuration imported from your account. Connecting your computer doesn't automatically give your tablet the same access route. A router may let connected devices share a route, but this depends on the router's performance and configuration.
You can use different routes on different devices. Choose a node suited to work apps on your office computer, and pick one for your video needs on your tablet. Check each connection separately, then review total account usage—it's easier to troubleshoot than repeatedly switching every device to the same node.
How is data usage calculated? Do background apps count?
Web browsing, video, downloads, and cloud syncing all use data. Traffic may count toward your plan whenever it actually passes through a billed route. Uploads count too, so don't look only at download sizes. Check your dashboard and node details for the service's counting rules, route multipliers, and usage update timing; don't assume every service bills the same way.
Background backups, system updates, and autoplay may also use the route. With correctly configured split tunneling, direct-connection requests don't pass through the subscribed route. But whether a request goes direct depends on which rule it matches—not the language of the app's interface. Local client statistics may also differ from server-side billing; your account dashboard shows the authoritative balance.
Check current usage in your dashboard, use your devices as you normally would, then check the change. Don't run repeated large-file speed tests to estimate usage; speed tests consume data too.
How should I choose between a monthly plan and a data package?
If you use the service regularly and your needs are fairly consistent each month, compare monthly plans. If you only occasionally access international websites or your usage varies by month, consider a data package. VPNSweet monthly plans reset each month on the activation date; data packages remain available until used and never expire. A data package doesn't come with a monthly data top-up.
| Type | Price and data | Data allowance | Devices |
|---|---|---|---|
| Monthly plan | ¥9.9 / 60GB ¥18 / 250GB ¥28 / 500GB |
Resets monthly on the activation date | No limit on simultaneous devices |
| Data package | ¥158 / 300GB ¥358 / 1000GB ¥658 / 3000GB |
Use it until it's gone; never expires | No limit on simultaneous devices |
Start by considering your main data uses, such as video and backups, then think about how often you use the service. Infrequent use doesn't always call for the smallest monthly plan, and frequent use doesn't mean you need the largest tier. See the Plans page for full billing details, and compare data allowances and billing periods as well as price.
What is a subscription link, and how do I import it into a client?
A subscription link lets a client retrieve nodes or configuration. It's not a regular webpage bookmark or an installer. It may contain account identifiers, so anyone with the link may be able to use the associated resources. Treat it as a credential: don't post it in public chats, screenshots, or online configuration converters.
- Get a client for your platform from the account downloads page and verify its source.
- Check the import instructions for your client in the account dashboard. Use the subscription import feature to add the configuration; don't enter the link as a server address.
- After updating the subscription, check that the node list appears correctly. Then choose a route and enable the connection or system proxy.
- Test the target app. Seeing nodes in the list doesn't mean your system is routing traffic through the client.
Shadowsocks, VMess, Trojan, and VLESS are different protocols; Hysteria2 and TUIC also have their own implementations and compatibility requirements. Whether a client can use them depends on its core and version. Their names don't mean VPNSweet offers them all. If an import fails, check the configuration format rather than changing protocol fields at random.
How can I confirm the connection is actually working?
A connection icon usually only shows that the client has started connecting. A browser may use the system proxy or have its own proxy settings; some apps ignore the system proxy and connect directly. Check your exit route, rules, and target app—not just one IP lookup result.
- ✅ Use a trusted IP lookup page to compare your exit information before and after connecting, and check whether the page matches a proxy rule.
- ✅ Open the app you actually need and test real tasks such as signing in and loading content. Check the client's connection status and rule-match details too.
- ✅ Check whether DNS test results match your configuration, then consider the resolution path. Don't draw conclusions from the resolver's location alone.
- ❌ Don't take a changed web exit as proof that every app is routed through the client, or a working homepage as proof that every feature works.
A DNS leak generally means domain lookups are bypassing the intended protected route. A remote resolver showing a different region from your exit doesn't, by itself, prove a leak. Encrypted DNS in the browser, system DNS settings, and client mode can all affect the result. If you see a difference, check your configuration and the actual request path first.
Will my connection be throttled? Why is it slower at night?
Speed depends on your local network, Wi-Fi signal, internet provider, route load, remote server, and destination website. Slower speeds don't necessarily mean the service is throttling you. Check the actual plan and node details for any speed rules, too; no device limit doesn't mean unlimited bandwidth.
To troubleshoot, pause background downloads and check whether local connections that don't use the proxy are also slow. Then compare routes using the same device and app. Changing too many things at once makes results harder to interpret. If a browser page loads but video buffers, the streaming platform, account region, or content delivery path may also be involved.
IEPL, transit, and direct routes describe different network arrangements. A direct route usually connects from your local network to an overseas node; a transit route forwards traffic through an intermediate entry point; IEPL involves a dedicated interregional transmission link. The label alone doesn't guarantee a fixed speed across the whole path or suitability for every website. Finding the right route means testing what works for your apps, not chasing labels.
What's the difference between rule, global, and direct modes?
Rule mode directs requests based on conditions such as domains, addresses, or apps, making it suitable for using local services and international websites at the same time. Global mode generally sends requests entering the proxy core through the selected policy; direct mode generally sends relevant requests straight to their destinations. Mode names can mean different things in different clients, so check the documentation.
Global proxy mode doesn't mean every connection on your device is routed through the proxy. An app that doesn't use the system proxy may still bypass it, even when the client is set to global mode. A virtual network adapter can handle more network requests, but routing, exclusions, DNS settings, and permissions still matter. Always verify the result.
Start with the rules configuration provided by the service. Switch modes temporarily for comparison only when an app has a problem. If switching fixes it, check your split-tunneling rules rather than relying on global mode to hide the issue. Local work apps, LAN devices, and local content services may need a direct connection.
Does it need to stay on? Will it use more battery?
Whether to keep it on depends on what your apps need. For work apps that require continuous syncing, you can keep the connection active with suitable split-tunneling rules. If you only occasionally visit a particular website, disconnect when you're done. Keeping the client running doesn't necessarily mean high data usage; actual usage depends mostly on app activity, though keepalives, reconnects, and network checks also use resources.
Battery use depends on network quality, encryption, background settings, and how often the client reconnects; there's no single answer for every device. Weak Wi-Fi or frequent network changes can lead to repeated reconnects and higher resource use. If a mobile operating system restricts background activity, the interface may show a connection even after the tunnel has dropped.
On Windows and macOS, check system proxy settings and required permissions. Mobile devices may route network traffic through the system VPN interface. Features with the same name can work differently across platforms. If you've enabled a kill switch, also check what happens to network access when you disconnect manually.
Does a no-logs policy mean no activity is visible to anyone?
No. VPNSweet follows a no-logs policy, but that isn't an absolute guarantee against every risk. Websites can still identify accounts you sign in to, and may link visits using browser cookies, site permissions, or device details. A route can't replace account security or browser privacy settings.
HTTPS protects application data between your client and the destination website. A proxy or VPN changes the network path and some information that's visible. They solve different problems. Check domain names and certificate warnings when visiting websites. Don't ignore suspicious pages just because a route is active, and don't install root certificates from untrusted sources.
You don't need an email address to create a VPNSweet account. This requirement is separate from the privacy policy: providing one less contact method doesn't prevent other websites from identifying you. Protect your account password, subscription credentials, and devices.
What should I check first if I can't connect or an app won't open?
First narrow down the problem. If all network access is affected, check your local connection and any leftover system proxy settings. If only the selected node fails, update the subscription and try another route. If websites work but one app doesn't, check whether the app uses the proxy, whether DNS and rules match, and whether the app has region or account restrictions.
Also check your plan status and remaining data in the dashboard. Low balance, expired configuration, unsupported protocols, and route congestion are different issues. Reinstalling the client repeatedly usually won't fix data or rule problems and may leave duplicate configurations. Before importing again, save any settings you need so you can compare results afterward.
If you're still stuck, see the troubleshooting guide or submit a support ticket. Include your device OS, client name, selected node, when the problem occurred, the error message, and checks you've already tried. Redact account details and subscription credentials before sharing screenshots.
If the service doesn't meet your needs, VPNSweet offers a 14-day no-questions-asked refund. Check the applicable terms for how to request one. This policy doesn't guarantee that every route or app will work.